The following are
frequent questions about the Survey.
is the shop survey ?
A. The shop survey is an ongoing gathering of shop door rates and other
prevailing charges by Regions in Indiana.
Q2. Who conducts the
A. The shop survey is conducted by National
Q3. How is this survey performed ?
A. The introduction page encourages shops to complete the
online survey on a regular basis.
Q4. Is the survey information confidential ?
A. Yes, the information
received by the VRS is
without shop identity.
Q5. How often is this survey performed ?
A. It is intended to be
ongoing, anyone can survey at any time.
Q6. How can we get more detailed information ?
A. Contact NABR by
Q7. What are "Weighted" Averages and Medians ?
A. Instead of using a
typical average/mean, the calculations are based on a weighted process based
on the number of
metal and/or combination technicians within a shop. This provides for a much
closer average and median based on
volume of work performed in a given county.
Q8. What does it mean "door rate" or retail
A. Discounted rates
such as what you have agreed to for DRP's (Direct Repair Programs) are
wholesale rates you have
into a business agreement for preferred volume. You should have an
established "retail rate" for your services
designed for insurers or customers that are not part of your DRP agreements.
not realize that the prevailing rates of a market are not suppose to be
based on wholesale rates through
business agreements, but are to be based on the market's retail rates.
Q9. What does it mean "metal technicians
and/or combination technicians" ?
A. To properly weight
the responses it is necessary to know how many metal/frame technicians you
have employed at
time of the survey. If your shop utilizes combination metal/paint
technicians then you count them.
If you have separate refinish techs and mechanics, you do not count them.
Just include those that perform metal
structural work on a daily basis.
Q10. Why do they ask for a contact name and
telephone number ?
A. The survey results
are completely anonymous, but to validate the survey, they receive a contact
verify it was completed online by a "real" collision repair facility.
Q11. What does it mean by "Certified Aluminum
A. A certified aluminum
structural technician is a technician that has been certified by a vehicle
process. This certification includes Audi (Aluminum), BMW, Jaguar, Mercedes.