Indiana Autobody Association  


Code of Ethics

  • Conduct all business practices in a lawful and professional manner.
  • Recommend only proper collision repair procedures and explain to the customer why these are required to correct the collision damage.
  • Offer the customer a price estimate for the work to be performed.
  • Obtain prior authorization for all work, in writing or by other means satisfactory to the customer.
  • Notify customer if promised appointments or completion dates cannot be kept.
  • Furnish an itemized list for all parts and services, priced fairly, which identifies and used or re-manufactured parts.
  • Exercise reasonable care of the customer’s property while it is being repaired.
  • Maintain a system for fair settlement of customer’s complaints.
  • Cooperate with all established consumer complaint mediation activities.
  • Maintain a high quality level of collision repair.
  • Cooperate in a good business manner with insurance company representatives and make a sincere effort to provide available and affordable service to the motoring public.




Code of Ethics

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