Code of Ethics

• Conduct all business practices in a lawful and professional manner.
• Recommend only proper collision repair procedures and explain to the customer why these are required to correct the collision damage.
• Offer the customer a price estimate for the work to be performed.
• Obtain prior authorization for all work, in writing or by other means satisfactory to the customer.
• Notify customer if promised appointments or completion dates cannot be kept.
• Furnish an itemized list for all parts and services, priced fairly, which identifies and used or re-manufactured parts.
• Exercise reasonable care of the customer’s property while it is being repaired.
• Maintain a system for fair settlement of customer’s complaints.
• Cooperate with all established consumer complaint mediation activities.
• Maintain a high quality level of collision repair.
• Cooperate in a good business manner with insurance company representatives and make a sincere effort to provide available and affordable service to the motoring public.